LTC 714-Dealing with Difficult People

LTC 714-Dealing with Difficult People


Monday, March 28 • 8am - 12pm


LTC 502 Athletic Administration: Strategies for Organization Management


This course will focus on certain challenging human behaviors that cause discomfort and anxiety in our daily lives. It examines theories and causes with strategies for preventing, managing and transforming these challenging behaviors. In addition, techniques will be covered in response to anger, sarcasm, denigration, complainers and backbiters and obstinate-rigid people. Additional strategies for interaction with parents who demand involvement in athletic department decision-making will also be presented.


Instructors: Brad O’Donnell - St. Clair HS CMAA / Anne Campbell - Grand Rapids CMAA